FAQ’s

How do I wash my Fortis clothing? 

Wash in a normal wash no higher than 30 degrees using a non-bio detergent and leave to drip dry. You can find more information here.

Do I need to reproof my Fortis clothing? 

A light ironing on a warm setting helps restore the chemical finishes of the outer fabric. If using a restorative, try to avoid the ‘wash-in’ varieties. The breathable ability of the fabric can be inhibited as this process coats all surfaces.

We also recommend our new Fortis Water Repellent, the perfect add on for your Fortis Garments! Fortis Water Repellent works on most fabrics and materials including; nylon, wool, tweed, fleece, soft shells, Gortex and most other man-made and natural fibres.

Do you offer a repairs service?

Yes we do, all of our products come with a 1 year warranty unless otherwise stated there are a few products with a 4 year warranty. Where your product is under warranty your garment will be repaired or replaced free of charge. Outside of warranty a charge will apply depending on the work needed. If the work is likely to be costly we will also give you the option of purchasing a replacement at a discounted price.

To return your Fortis garment you MUST ensure that the garment has been WASHED before sending back as our seamstresses cannot work on dirty garments as it will cause damage to our expensive machinery. Please ensure you read our Returns Policy carefully and complete a Returns Form before you send your garment back to avoid it being sent back to you without the repair being completed.

Please don’t wait until the start of shooting season to send back a product needing to be repaired as we will be at our busiest time of the year. Get it to us at the end of season so you have it back and ready for the next season!

Are you attending a show near me this year?

You can find a list of the shows we are attending each year here. It is regularly updated so please do keep checking back.

My item is too big / small, can I exchange it?

You can indeed, please complete our online Returns Form ensuring the product is returned in its original state.

How long does it take for my item to be made?

Our turn around times on garments vary.

Some products are stocked and will be clearly marked online if this is the case.

Most of our products are made to order and generally will be with you from anywhere between 2 – 15 working days unless otherwise stated along the orange banner at the top of the the website. During our busy show season our products can take up to 8 weeks due to the hundreds of orders the manufacturing team are working on. If you are after a product by a certain date please do call the office prior to placing your order and a member of the team can look into how soon we can get it to you to avoid disappointment.

All of our products are sent via DPD next day delivery Mon – Fri.

How do I know what size to order?

Generally our items should fit within our size guide, if you are unsure however as some products do very as the majority are unisex, please do give a member of the team to call who will be happy to advise and assist.

What colours are your products available in?

You can view our fabric / colour range here.

My size isn’t listed on the website, how big / small do you go?

As we are a made to order service, generally, no job is too big or too small. If we haven’t made that particular garment in your size before we will need to liaise with our Head of Production to work out the time it would take to create this new pattern. Therefore there is likely to be an additional cost and a longer turn around time due to the additional work involved. So far the largest trouser size is a 62″ waist and Jacket size XXXXXL. Pop us an email or give us a call and we will get back to you asap.

Are you anything to do with Country Covers?

We are Country Covers! We changed our name in 2017 to Fortis Clothing due to our particular success in producing endurance clothing, Country Covers needed to adopt a brand name which better represents our core business.

Why aren’t all products stocked?

We are unable to stock items as most of our products are available to be made in any of our 12 colours meaning that once each item is made in each colour and each size option we would have thousands of garments to stock. Being a small family run business based in an old converted barn we simply do not have the space or manufacturing capacity to operate this way unfortunately. On the plus side, being bespoke made to order means that customers can request various additions and or alternations to our garments.

We are however a growing business, we have nearly completed an extension onto our manufacturing area and currently have 2 apprentices being trained in our manufacturing department due to the struggle to find production staff as there are so few British Manufacturers left.

We have in the last year started to stock some of our popular garments, we hope in the future we can expand on this and of course open stores / stockists!

Do you have a stockist near me?

Probably not, but as of 2019 we would like to open up to stockists!

We travel the UK country show circuit and have seen great success, but as demand for our clothing becomes greater we are finding more and more that customers are enquiring for local stockists.

How do I go about stocking your products?

Fortis is a small and unique business, we do not have any MOQ’s as such, however, the unit price is lower on the larger orders of the same size and style as our Pattern Cutters can cut the garments in bulk.

Everything is made in the UK, we are happy to take on small orders to start with so you can experiment what you think would work well in your store.

Please get in touch if you would be interested in becoming a Fortis retailer, we would of course share with you our trade terms and conditions and our wholesale price list.

Come see us at East Anglia Game and Country Fair 28th & 29th April 2019! Dismiss